SalesForce Senior Functional Expert

Madrid SalesForce Integration and Implementation

About Us

  • Making Science is a leading digital marketing and technology consulting firm, that is listed in the Madrid Stock Exchange. We are currently expanding our operations internationally, and our offices are located in Madrid, Barcelona, Lisboa, París, Mexico City, Milan, and Dublin. We are a company that specializes in providing comprehensive marketing and technological solutions for digital businesses. Our team is composed of more than 300 digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data. 
  • Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family?

What we’d like you to do:

  • Performs assessments of existing solution deployments, technologies, equipment and processes in order to make recommendations for improvements and assist with execution of improvements. 
  • Analyses Business Processes to determine SalesForce configuration.
  • Undertake salesforce configuration
  • Test specification,  execution and validation
  • Plans and implements solution level improvements based on assessments. 
  • Supports solution administration tasks for client deployments.
  • Coordination with project managers, software development teams and customer infrastructure teams for on-site deployments /upgrades, team lead for technical support  
  • Participate in the on-call technical support escalation for customer  incidents regarding Company deployed solutions. 
  • Assist with development/test environment definition, configurations and Admin
  • Assist with training the end users

What we’d like you to bring:

You must have demonstrable, in-depth  knowledge of both SalesForce Sales Cloud and Service Cloud. In addition, experience of Pardot and Marketing Cloud will be valued. You must have hands-on experience of SalesForce rollouts, preferably in the alimentary industry or FMCG.
The working environment will require you to contribute to the onboarding of the product within Customer organisations and as such you must be able to communicate and share effectively with the Customers and colleagues to facilitate the learning and knowledge transfer required.
You will need to demonstrate a methodical, “can-do” attitude to problem solving and the predisposition to “own” functional areas, being available as a reference for other members of the team, and with the extended team.

  • +5 years of SalesForce experience: Service Cloud
  • +7 years in CRM and Call Centre deployment 
  • SalesForce Administration

“Nice to have” experience:
  • Team/ Project Management experience
  • Experience of: Pardot, Marketing Cloud
  • Fluent English, being able to perform all daily tasks and communicate both verbally and in writing with colleagues and the client.

Perks of joining us

  • We give you complete stability with an indefinite job contract.
  • We offer a fixed salary according to your worth and experience, plus a performance based bonus. 
  • Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance.
  • Do you know someone that fits in Making Science? Refer him or her, and you can get a bonus if they’re hired!
  • Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model. 
  • We care about a healthy work-life balance. You can count on having flexible working hours and the possibility to work from home. 
  • You will never stop learning with us: subsidized training, free language classes, learning capsules,  an e-learning platform, and many more.
  • Pack your bags, you’ll have 26 vacation days! 
  • Work comfortably and follow your own style, because we don’t have a dress code. 
  • We know how to have a good time! Monthly TGIF events, 5V, and much more!
  • Never go hungry with our free daily fruit and our vending machine card!
  • Take a break on our terrace, play foosball, darts, or PlayStation
  • Be a part of a young, adventurous, and professional team, with people you’ll grow fond of!